If your auditor rejects the kit, we refund you in full.

We sell you a policy kit on the promise that it will pass an auditor's review. If it doesn't, you shouldn't pay for it. That's the whole deal.

How a refund works

If your SOC 2 auditor rejects the kit we delivered — the documents themselves, not a procedural or evidence-related finding about how your company operates — we refund the full $997.

To request a refund, email rob@policydone.io with:

• Written confirmation from your auditor identifying the document(s) they rejected and why. A paragraph in an email from them is fine; a formal letter is fine; a marked-up PDF is fine.
• The order confirmation email we sent you.

We process refunds within five business days of receiving the auditor's written confirmation. Refunds return to the original payment method via Stripe.

Why we ask for written confirmation

Two reasons. First, it keeps us honest — if a document is failing audits, we want to know exactly what failed so we can fix the template for every future customer. Second, it keeps the bar clear: "my auditor rejected it" is the objective standard, not a subjective feeling that the kit wasn't what you expected.

What the refund covers

The refund covers the $997 kit. It does not cover:

• Third-party costs (your auditor's fees, your legal review, anything else)
• Findings unrelated to the documents themselves — for example, an auditor finding that your access reviews aren't evidenced, or that your incident response plan hasn't been tested. These are operational gaps the documents describe how to address; they are not document failures.

Timeline

Refund requests must be made within 90 days of delivery. After 90 days, standard no-refund terms apply.

Chargebacks

Please email us before filing a chargeback. We've never declined a legitimate refund; we'd rather fix an issue with you directly than through your card issuer.

This policy is a plain-English summary. If any detail here conflicts with our Terms of Service, the Terms govern. Have a question? Email us — we reply same day.